WARRANTY
7-day Money Back Guarantee
The warranty for the product is as follows:
Wheelchair Frame – 5 years warranty
Malfunctions caused by improper use, or man-made destruction, there is no guarantee, or we need to charge the maintenance fee.
Electrical controller – 1 year warranty
Malfunctions caused by improper use, or man-made destruction, there is no guarantee, or we need to charge the maintenance fee.
Motor/Drive System – 1 year warranty
Excess load lead to motor overload or opened without permission lead to damage, no guarantee.
Bearing and shaft sleeve – 1 year warranty
Malfunctions caused by improper use, or man-made destruction, there is no guarantee, or we need to charge the maintenance fee.
Lithium battery – 1 year warranty
Recharge in wrong way, and disconnect the battery without permission cause damage, no guarantee.
FAQ
1. How quickly can I get my E-Walker?
We process orders and ships within 48 hours. E-Walker ships by UPS, DHL, FedEx, TNT, or others. It can take 7 business days to receive your order. Tracking information will be provided for you once your order has been placed and a shipping label has been created.
2. Do I have to pay taxes?
Depending on your country’s laws, Usually, most orders will not be charged taxes or just a few.
3. Do you sell any replacement parts?
Yes, We sell replacement parts. To find the list of replacement parts, click on the Accessories tab on the homepage.
4. Can I bring an E-Walker Chair on a commercial airplane?
Yes! When booking your flight reservation, request the Disability Concierge mark your ticket as “traveling with a medical device using an IATA-approved lithium-ion battery”. We can provide you with battery safety inspection certificates if requested.
5. What kind of Service and maintenance is required?
The E-Walker is designed to need minimal maintenance or service. It is recommended that an annual inspection be completed to ensure the safe operation of your mobility device.
6. Can the E-Walker fit in the trunk of my car?
Yes, the E-Walker is designed to fold and fit into the trunk of a small car. They do not require a trailer hitch car transport adaptor.
7. How far can you go on a single charge?
The travel range for a 6Ah battery (full charge) is around 12-15km, 10Ah is around 20-25KM.
8. What is the maximum climbing capacity that this chair can climb?
The E-Walker has been tested and rated up to a 12 degrees slope however, we would ask that you ensure that this is in dry conditions, on good road surfaces as this can affect the stability and traction.